Rivendell Behavioral Health Services of Kentucky complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Rivendell Behavioral Health Services of Kentucky does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Rivendell Behavioral Health Services of Kentucky:

• Provides free aids and services to people with disabilities to communicate effectively with us, such as:
  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)
• Provides free language services to people whose primary language is not English, such as:
  • Qualified interpreters
  • Information written in other languages

If you need these services, contact Rachael Janssen, Civil Rights Coordinator

If you believe that Rivendell Behavioral Health Services of Kentucky has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Rachael Janssen, Civil Rights Coordinator Rivendell Behavioral Health Services of Kentucky
1035 Porter Pike Road Bowling Green, KY 42103 Phone: 270-843-1199 Fax: 270-782-9996 [email protected]

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Rachael Janssen, Civil Rights Coordinator, is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201 1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.